Due to health and safety regulations, we are unable to offer refunds for any opened products, unless of in the case whereby the product is faulty.
All claims are individually assessed and approved returns are credited back to the original credit card used to make the purchase. We do not offer product exchanges, only refunds. Therefore, all approved returns are firstly refunded and then a new order is created.
All claims must be made within 7 days of receipt of goods.
The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of Luna Bronze. Please contact LB HQ via the Contact Us page to obtain details on how to make a claim for refund or replacement.